Shipping and Return Policy

Shipping and Return Policy Cortex wants you to be completely satisfied with your purchase and we are happy to refund you the purchase price if you are not completely satisfied with your purchase. Overview - You are free to return any item within 10 days of receipt. - Opened sterile items may not be returned. - You will be charged for the shipping, unless the item is defective. How to Set Up a Return A Return Merchandise Authorization (RMA) number is required for all returns. Please contact us to set up a return. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check, PayPal or credit to the charging card. Otherwise, return credit will be issued in the same manner as the original payment method. Please mail all returns to the address below. We highly recommend the use of a traceable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box. Ship to: Cortex - Admin Office 621 SR 9 NE PMB (B8) Lake Stevens, WA 98258 Return Policy Details Returned Items - All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition might be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit. - All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees. Shipping Fees - Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund. - International shipping costs are not refundable. Cortex does not cover any shipping costs for international warranty repairs or replacements.